PRIVACY POLICY

Maison à la Grâce

Introduction

Maison à la Grâce (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

2. Information We Collect

We may collect and process the following types of data:

Personal Information: Name, email address, billing/shipping details, payment information.

Photos & Files: Images you provide for custom artwork.

Technical Data: IP address, browser type, device information, and cookies (for analytics and website functionality).

Transaction Data: Details of your orders and payment history.

3. How We Use Your Information

We use your information to:

Process and deliver your orders.

Create and customise your digital artwork.

Manage payments and prevent fraud.

Communicate with you about your purchase or updates.

Improve our services and website experience.

Comply with legal or tax obligations.

4. Sharing of Information

We only share your data when necessary:

Service Providers: Third-party print-on-demand partners to fulfil physical product orders.

Payment Processors: Securely handle transactions (we do not store card details).

Legal Authorities: If required by law or regulation.

We do not sell or trade your personal information to third parties.

5. Storage & Security

Digital files and photos are stored securely and only used for the purpose of fulfilling your order.

Files may be deleted after a reasonable retention period unless otherwise agreed.

We apply appropriate technical and organisational measures to safeguard your data against loss, misuse, or unauthorised access.

6. Cookies

Our website may use cookies for analytics, functionality, and performance improvements. You can control cookies through your browser settings

7.Your Rights (GDPR/UK Data Protection)

You have the right to:

Access the personal data we hold about you.

Request correction of inaccurate data.

Request deletion of your data (subject to legal and contractual obligations).

Withdraw consent to data processing where applicable.

Request data portability.

To exercise your rights, contact us at: info@maisonalagrace.com.

8. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from minors.

9. Retention of Data

We retain client data only as long as necessary to fulfil orders, comply with tax/accounting obligations, or resolve disputes.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For questions about this Privacy Policy or your personal data, please contact us at:
info@maisonalagrace.com

Thank you for choosing Maison à la Grâce.

With appreciation,
The Maison à la Grâce